Management process

First, surface-to-air missile must establish standards, or a congeal of requirements for his barter. Sam is workings on the first step, establishing standards to measure performance. Sam wants to make $100,000 more this year that he did last year so he base replace older equipment In the repair denounce. facelift the price of repairs bathroom do this. This is a financial goal. It is important not to take nodes for granted. A goal to emergence customer ecstasy from 84% last year to 90% this year Is suffice. Customer service satisfaction must Increase by six percent this year. This Is a customer service-related goal.Sam sets a goal to increase the quota, or a goal set for employment, for the amount of cars separately artificer must repair each week. This is a production goal. With all of the new goals Sam set for the repair shop over the past week. Employees may not be able to prevail up with the workload. To ensure the goals atomic number 18 met, Sam must devise a wa y to measure the productivity and performance of his employees. This measurement is compared with the goals he set above, or the preset standards. Once he evaluates the information, Sam can supply feedback to each employee.This lead help them make Improvements to their work. This is an employee performance appraisal. Sam true the standards for what he would Like to accomplish in the above step. Now, he postulate to educate a way of de terminal figureining whether the goals are being met. 1 OFF yester and an employee evaluation system. Sam is working on the second step, mensuration actual performance. Sam bequeath present the new pricing take away to employees. He explains his plan for raising much-needed revenue to each employee so the employee understands the think for the price increase. It is important to imply employees in move goals.If Cams employees understand the former for the price increase, they will be more credibly to buy-in to the goal. Sam as well introdu ces the customer satisfaction survey to his customers. all(prenominal) customer will subscribe out a survey where they will rate their experience found on umpteen factors analogous Timeliness of pairs Quality of work cost Friendliness of mechanics Ease of payment Sam also has to develop a way to measure how many cars are being repaired by each mechanic on a weekly basis to be sure that the amount of repairs through and through weekly, monthly and in a year add up to the desired goal of increasing revenue by $100,000 set forth above.He introduces the mechanics to a repair quota system. Each mechanic must fix ten engines, patch five tires and replace 15 windshield wipers each week. That means that each mechanic must admit in about $280. 00 in revenue each week to buy the farm the goal. Once broken down for the mechanics, the goal is legalistic and attainable. The toughest challenge for Sam will be to introduce the employee appraisal system. He uses a system that involves the e mployee riding horse goals for themselves and Sam scenery goals for the employees.After chatting with each employee, Sam is able to determine the criteria for satisfactory performance. He will include the sales quota system from above, dependability, reliability, motivation and absenteeism in the appraisal. He will sit down with each employee to explain the sour. If employees pay off input in setting goals for themselves, they are much more worryly to get hold of the goals. Perhaps the salespeople are not making as many client distinguishs as they did last year.charge processIf you are a company Like DATA or BARILLA, you will impart some(prenominal) businesses under you ND a corporate WHQL which controls these. Each of these businesses may be run by an independent co. , much like DATA beat back runs the vehicles and TTS runs the IT. The Corporate WHQL will have grand plans on how much each business should operate. This grand plan is called Corporate dodging.Business Strat egy For Example, Raja can make a grand plan of expanding his business decisions to be the provider of low cost piece of furniture or exceedingly differentiated furniture,house acknowledge furniture only,modular furniture only, a supplier of a II furniture needs etc. ,. TLS Is what a business dodging Is. Functional Strategy. If your in a retail chain business like Big Bazaar, you may have merchandise schema supply strategy etc. ,. too Raja too can have a strategy to corrupt wood in bulk from Malaysia and ship it and call it has procurement strategy.Define the term steering. Explain the Behavioral experience supposition and Systems theory. consort to F. W Taylor, Management Is an art of knowing what to do,when to do and see that It Is done In the trump and cheapest way. Behavioral Science Theory. The thought was originated by vilified invoke In 1896, and he researched formation & management relationship. Later, Hugo Mustering applied psychology to increase industrial pr oduction in 1912 & around the same time. Walter 1911 . But it was Elton mayo & F.J Rotisseries who made an affect on the behavioral science theory through their Hawthorne experiments in occidental Electric Co. , in 1933. These experiments proved that good working relationship with the supervisor and colleagues and the idea of challenges in the Job accounted for higher productivity. argufy is created through setting high goal which cannot be normally achieved simply which can be achieved with a little additional effort. These experiments brought to fore the wideness of behavioral science in management. Extending the idea sometime in 1946 & 1947, gook Weber propounded the theory of bureaucracy.System Theory Though the systems theory can be traced to biology, where we have cardiovascular system, nervous system, etc which re fairly independent all the same interdependent, it was Chester Bernard who extended this into management area through his writing Functions of the Executiv e in 1983. In systems theory, we perceive that organizations have a number of fairly independent systems such as grease ones palms system, operations system, marketing system,financial system. Etc. The working of these are interdependent. But it has to be integrated by the manager.This theory, perhaps, brings the idea of integration as a make out component of management. Give the definition and importance of provision in an organization and explain the steps in planning. Definition intend proviso can be defined as a elementary management occasion which enables one to select the purpose of the business, and how the resources should be mustered to achieve that purpose to include using the available resources optimally to do that. cookery implies goal setting for the organization keeping in mind the constraints, opportunities, and threats as much as what the person robustness which is planning ants to do.Thus, a plants a blue ingrain for goal achievement, as blue print that s pecifies the essential resource allocations, schedules, tasks & another(prenominal) actions to achieve the purposes. Steps in Planning 1. organism aware(predicate) of opportunities 2. Establishing Objectives 3. maturation Premises 4. Determining alternative courses 5. Evaluating Alternative courses 6. Selecting a course 7. Formulating plans 8. straits plans by Budgeting Explanation of the steps in Planning 1. Being aware of opportunities- Being aware of opportunities in the market w. R. T Establishing Objectives- 3.Management processIf you are a company Like DATA or BARILLA, you will have several businesses under you ND a corporate WHQL which controls these. Each of these businesses may be run by an independent co. , much like DATA motor runs the vehicles and TTS runs the IT. The Corporate WHQL will have grand plans on how much each business should operate. This grand plan is called Corporate Strategy.Business Strategy For Example, Raja can make a grand plan of expanding his bus iness decisions to be the provider of low cost furniture or highly differentiated furniture,house hold furniture only,modular furniture only, a supplier of a II furniture needs etc. ,. TLS Is what a business strategy Is. Functional Strategy. If your in a retail chain business like Big Bazaar, you may have merchandise strategy supply strategy etc. ,. Similarly Raja too can have a strategy to purchase wood in bulk from Malaysia and ship it and call it has procurement strategy.Define the term management. Explain the Behavioral science theory and Systems theory. According to F. W Taylor, Management Is an art of knowing what to do,when to do and see that It Is done In the best and cheapest way. Behavioral Science Theory. The thought was originated by vilified Parent In 1896, and he researched organization & management relationship. Later, Hugo Mustering applied psychology to increase industrial production in 1912 & around the same time. Walter 1911 . But it was Elton Mayo & F.J Rotisser ies who made an impact on the behavioral science theory through their Hawthorne experiments in Western Electric Co. , in 1933. These experiments proved that good working relationship with the supervisor and colleagues and the idea of challenges in the Job accounted for higher productivity. Challenge is created through setting high goal which cannot be normally achieved but which can be achieved with a little additional effort. These experiments brought to fore the importance of behavioral science in management. Extending the idea sometime in 1946 & 1947, Max Weber propounded the theory of bureaucracy.System Theory Though the systems theory can be traced to biology, where we have cardiovascular system, nervous system, etc which re fairly independent yet interdependent, it was Chester Bernard who extended this into management area through his writing Functions of the Executive in 1983. In systems theory, we perceive that organizations have a number of fairly independent systems such a s purchase system, operations system, marketing system,financial system. Etc. The working of these are interdependent. But it has to be integrated by the manager.This theory, perhaps, brings the idea of integration as a key component of management. Give the definition and importance of planning in an organization and explain the steps in planning. Definition Planning Planning can be defined as a basic management function which enables one to select the purpose of the business, and how the resources should be mustered to achieve that purpose to include using the available resources optimally to do that. Planning implies goal setting for the organization keeping in mind the constraints, opportunities, and threats as much as what the person robustness which is planning ants to do.Thus, a plants a blue print for goal achievement, as blue print that specifies the necessary resource allocations, schedules, tasks & other actions to achieve the purposes. Steps in Planning 1. Being aware of opportunities 2. Establishing Objectives 3. Developing Premises 4. Determining alternative courses 5. Evaluating Alternative courses 6. Selecting a course 7. Formulating plans 8. Qualifying plans by Budgeting Explanation of the steps in Planning 1. Being aware of opportunities- Being aware of opportunities in the market w. R. T Establishing Objectives- 3.