Total Quality Management Survey

sum up Quality worry Survey A story submitted in the course of Quality Management and Productivity MGT/449 Total keen tone management applies now to both lesser and large companies, private sectors and public sectors, answer sectors and manufacturing sectors. In each(prenominal) of these sectors, the hold dear in prime(a) of guest relations differs. Each type of melodious arrangement relies on conform to the needs of the customers by providing the highest pure tone of service possible, keeping in mind what is skillful for the consumers and not just what is the most juicy for the organization. This paper depart present three companies, one each industry, and how TQM relates. The first follow to explore is a manufacturing company, Hunter Manufacturing Company (HMC). During World war II, HMC gained its leadership in armament heaters by supplying tent and truck heaters for U.S. troops. HMC is placed in Solon Ohio is now the lead provider of fresh and innovative growths for heating of personnel and commitment for both military and commercial applications (Huntermfgco, 2004). Hunter requires their manufacturing plants to have a case manual or inspection plan that describes the overall quality organization. The plant must document, implement and maintain a quality system which ensures compliance.

The quality system place be imitate after or in accordance with ISO9001-2000. Procedures and records shall be open for examination by authorized Hunter Manufacturing representatives (Huntermfgco, 2004). ISO 9001-2000 places more emphasis on up-front quality planning because an organi! zation can have the most influence on product quality during the planning stage. Having standards ensure desirable characteristics of products and service such(prenominal) as quality, environmental friendliness, safety, reliability, efficiency and interchangeability - and at an economical cost (ISO, 2008). When products and services meet the customers expectations, customers tend to take this for granted, and be unaware of the grapheme of standards. However, If you want to get a near essay, order it on our website: OrderCustomPaper.com

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