Evaluating IT Service Management Standards in an Operation.

1 Introduction to BS15000 IT service focal point standards. BS15000 service anxiety standards situate the best practices for every organisation in implementing, delivering and managing IT serve. found on ITIL (IT Infrastructure Library) BS15000 revenue stamp series of defined processes within IT services. BS15000 is fit in to www.bs15000.org.uk, the worlds eldest standard for IT service circumspection. BS15000 is mentioned to be a clod special(prenominal)ation shaping what organisations need to achieve. The ramble on of IT service processes BS15000 provide be as follows: 1.1 Configuration Management Mentioned by www.bs15000.org.uk manikin management is the execution of a database. The database mickle carry elements of an organisations details use in the management of the IT services. It will retrovert relevant randomness that plunder relate to the maintenance as well as the doing and whatever problems that may turn out with signifier items. A wider range of development is also held in the configuration management database that IT services of organisations bank on. This information implys hardw are, software, documentation, and personnel. Configuration management consist of 4 tasks that include identification, control, status, and verification. 1.2 conundrum Management Problem management is a process that prevents any incidents that rear effect the operation of an organisations IT services. Problem management makes accepted faults are corrected and en trustworthys these faults do non occur again. 1.

3 vary Management Change management, as mentioned by www.bs15000.org.uk ensures all deepens to configuration items are carried emerge in an authorised manner as well as universe highly planned. Change management makes sure that any counterchange has bank line reasoning behind it and it can identify specific configuration items and IT services that are impact by any change. mean and testing the change is snap off of change management as well as having a plan if change results in any unexpected state. 1.4 resultant Management/ do Desk Help desk is the... If you necessity to get a full-of-the-moon essay, order it on our website: Ordercustompaper.com

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